Terms of Service

TutorForAll is a commercial tutoring platform. We connect families and students with independent tutors across every subject and skill — school subjects from the early years to senior and HSC, university and adult study, languages, sport and coaching, arts, music and creative disciplines, and practical life skills.

What we do:

• host tutor profiles and let you search and book them;
• take payment securely and pass the tutor’s share on to them;
• run a library of ready-to-run learning resources;
• set and enforce safety rules, including our child-safety requirements; and
• run a donation-funded scholarship programme so eligible students can learn at no cost.

What we do not do:

• We do not employ tutors. Tutors are independent contractors who run their own tutoring. They set their own rates and decide who and what they teach.
• We do not supervise sessions. We are not present during lessons, online or face-to-face, and we do not deliver the tutoring ourselves.
• We do not guarantee results. We verify tutors and provide the tools, but learning outcomes depend on the tutor, the student and the work put in.

Four roles use the platform:

• Students — learners of any age, from school children to adults.
• Parents and guardians — who book and follow a child’s progress through their own login.
• Tutors — independent contractors who teach through the platform.
• Supporters — donors who fund the scholarship programme.

These Terms apply to everyone. Some clauses apply to a specific role and say so.

Booking, teaching and paying happen inside the learning platform, which needs an account. When you create one, you agree to:

• give accurate information and keep it up to date;
• keep your login details private and not share your account; and
• tell us promptly at hello@nswedu.com.au if you think your account has been accessed without permission.

You must be at least 18 to hold your own account. A student under 18 uses the platform through a parent or guardian, who accepts these Terms on their behalf and is responsible for the account. You are responsible for activity that happens under your account.

Tutors join TutorForAll as independent contractors, not employees. If you tutor through the platform, you agree that you:

• run your own tutoring business and are responsible for your own tax, insurance and legal obligations;
• hold and quote a valid Australian Business Number (ABN) — a current ABN is a condition of applying to tutor and of remaining listed on the platform;
• complete our vetting before you are listed — this includes identity and qualification checks, an interview, and, for anyone teaching minors, a valid Working with Children Check (see section 6);
• build and keep your profile accurate — your qualifications, subjects, rates, modes and availability;
• teach only in the areas you are genuinely qualified and competent to teach; and
• meet our safety rules and behave professionally with students and families.

You set your own rates (see section 8). We take a platform fee on each booking and pay you the rest through our payment processor. Because you are an independent contractor, you are responsible for the tutoring you deliver, and you agree to cover claims that arise from your own conduct or breaches of the law.

Tax and withholding: you are not our employee, so no tax is withheld from your payments — you receive your share of each booking in full and account for your own income tax and, where registration applies, GST. Payments are made against your quoted ABN. Where a supplier does not quote a valid ABN, Australian law requires the payer to withhold 47% of the payment; a current, quoted ABN is therefore a condition of receiving payouts on the platform.

If you book tutoring, you agree to:

• give accurate information about the learning you are booking;
• turn up on time and treat your tutor with respect;
• pay the tutor’s advertised rate at booking (unless the session is scholarship-funded); and
• for any session with a student under 18 — online or face-to-face — make sure a parent or guardian adult is present for the whole session (see section 6).

We help you find and book a tutor, but the tutoring itself is provided by that independent tutor. If something goes wrong, tell us at hello@nswedu.com.au — we take it seriously and will help resolve it.

Keeping children safe is non-negotiable, and some of these rules are built into how booking works.

• Working with Children Check: a tutor must hold a valid, verified Working with Children Check before they can take any booking with a student under 18. A tutor whose check is missing or expired is blocked from minor bookings.
• A guardian must be present for every session with a minor: every session with a student under 18 — online and face-to-face alike — requires a parent or guardian adult to be present for the whole session. You confirm this at booking, and it is shown again in your confirmation and to the tutor. A tutor may end a session if no guardian is present.
• Reporting: raise any safety concern at hello@nswedu.com.au. Safety concerns are handled by a person, and we act on them — including suspending accounts and, where required, reporting to the authorities.

These rules do not replace a parent or guardian’s own judgement and supervision. We are not present at sessions and are not a substitute for guardian presence.

Every online lesson on TutorForAll is recorded. This is a safety and quality measure, not an option — recording is turned on for the whole of every online session, and every participant consents to it before it happens.

• What is recorded: the online lesson room — the audio and video of the session between the tutor and the student (and, for a student under 18, the parent or guardian who joins as a viewer). Face-to-face lessons are not recorded.
• Consent — every participant, before recording: recording a private conversation lawfully requires the consent of all principal parties (Surveillance Devices Act 2007 (NSW)). Your family gives consent at each online booking; the tutor gives a stored, dated consent before they can offer online lessons at all; and the lesson room itself displays that the session is being recorded. A guardian’s consent covers their child, and the guardian is present in every under-18 lesson anyway (section 6). Anyone who prefers not to be recorded books face-to-face instead — recording is never a condition of learning with us, only of the online format.
• Who can see a recording: only the tutor who taught the lesson, the student’s family, and — solely when a safety concern or dispute requires it — platform safeguarding staff. Recordings are held behind a login on the learning platform, watched in place on the lesson page, and every access is logged. They are never public, and no other family or tutor can see them.
• No sharing or publication: a recording must stay on the platform. Downloading, copying, publishing or passing a lesson recording (or any part of one) to anyone outside the lesson’s own tutor and family is prohibited — the Surveillance Devices Act 2007 (NSW) s 11 restricts communicating or publishing private recordings, and breaching this clause is grounds for immediate removal from the platform and may be a criminal offence.
• Why we record: recording protects students and tutors, gives families a way to revisit a lesson, and lets us look into any safety concern properly. For a student under 18 it sits alongside the guardian-present rule in section 6 — the recording does not replace a guardian being there.
• Retention — 12 months, then automatic deletion: recordings are kept for 12 months from the lesson, then deleted automatically on a scheduled cycle, from our platform and the lesson-room server. A parent or student may request earlier deletion of a specific recording at hello@nswedu.com.au once any open safety concern or payment dispute about that lesson has been resolved. We handle recordings — especially of children — as sensitive personal information under our Privacy Policy.

• Tutors set their own rates. Each tutor keeps a rate card that can vary by subject, level, session format and mode (online or face-to-face). The platform minimums are A$30 per hour for one-to-one lessons and A$15 per student per hour for group places (small groups of 2–5 students, large groups of 6–15); we show new tutors a suggested range to guide them. Group rates are per student — a family pays the per-student rate for their student’s place. The rate you see on a tutor’s profile is the rate you pay.
• Our platform fee is a share of each booking, deducted from the tutor’s rate — you are not charged a separate fee to browse or book. The fee declines as a tutor delivers more hours in a calendar month:
  • 0–20 hrs / month — 20% platform fee
  • 21–50 hrs / month — 15% platform fee
  • 51+ hrs / month — 12% platform fee
• Every booking shows the split. Before you confirm, you see what you pay, what the tutor receives and the platform fee.
• Payments run through Stripe. Card details are handled by Stripe, our payment processor — we never store your full card number. Payments are in Australian dollars.
• Your payment is held until the lesson is delivered. When you book, we charge the price and hold the funds securely. Your tutor is paid only after the lesson, once you and your tutor both confirm it went ahead. If a lesson goes ahead and one side does not confirm within 3 days, and no dispute has been raised, payment releases automatically so your tutor is paid. If a dispute is raised, payment is paused until we have reviewed it.
• The tutor bears the payment fees, not the family. The price you pay is the tutor’s rate — nothing is added at checkout. Stripe’s processing fee and any payout fee come out of the tutor’s share, along with our platform fee; they are not charged to you.
• GST: we are not currently registered for GST, so our fees do not include a GST component. If that changes, we will show GST clearly and update these Terms.

TutorForAll runs a scholarship programme funded by donations. Eligible students receive free or subsidised tutoring; the tutor is still paid and the platform fee still applies — both are drawn from the donation fund rather than charged to the family.

• Donations are not tax-deductible. NSW Education Institute is a for-profit business and cannot issue tax-deductible receipts. Your donation funds free and subsidised tutoring places and free access to learning resources.
• Donations are used to run the scholarship programme and are non-refundable except where the law requires otherwise.
• Scholarship eligibility and selection are described on the scholarship page.

A booking is a commitment between you and your tutor, taken through the platform. Your payment is held from the moment you book and is released to your tutor only after the lesson, once both sides confirm it went ahead (see section 8). Cancellations and refunds work like this, and nothing here limits your rights under the Australian Consumer Law:

• Cancel 24+ hours ahead: a full refund of what you paid. Because nothing has been released to your tutor yet, this is a clean refund of the held payment.
• Cancel within 24 hours, or don’t show up: a 50% cancellation fee applies, because your tutor set that time aside, and the remainder is refunded. We use discretion for genuine emergencies such as illness.
• If the tutor cancels or doesn’t deliver the session you paid for, you receive a full refund with no penalty to you, or we help you re-book.
• If a session isn’t of acceptable quality, tell us — the Australian Consumer Law gives you the right to a remedy, and we will help put it right.
• Refunds are made to your original payment method, usually within 5–10 business days.

Session bundles. You can buy a bundle of sessions up front (for example, a 5- or 10-session block) at a lower price per session. How a bundle works:

• The whole bundle is held at purchase. We charge the discounted bundle price when you buy and hold the funds securely, the same way a single booking is held.
• Sessions are released one at a time. Each session in the bundle is paid to your tutor only after that session goes ahead and is confirmed — the same held → confirm → release process as a single lesson. Unused sessions stay held, not yet paid to the tutor.
• Cancelling a single session in a bundle follows the same tiers as any booking: cancel 24+ hours ahead and that session’s share is refunded in full; cancel within 24 hours and the 50% cancellation fee applies to that session only.
• Unused sessions are refundable. You can request a refund of any sessions in a bundle you have not yet used. Because unused sessions are still held and have not been paid to your tutor, we refund the amount held for them to your original payment method. The discount that applied to the bundle is reflected in the per-session amount refunded.
• Nothing about a bundle limits your rights under the Australian Consumer Law — if a session is not of acceptable quality, or the tutor cannot deliver the sessions you paid for, the remedies above apply to the bundle just as they do to a single booking.

Disputes. If something goes wrong with a lesson, you or your tutor can raise a dispute. Raising a dispute pauses payment — including the automatic release — until we have reviewed it. We may release the payment to the tutor, refund you, or agree a fair split, and we will explain the outcome.

To cancel, request a refund or raise a dispute, use your account or email hello@nswedu.com.au.

When you use TutorForAll, you agree not to:

• harass, bully, discriminate against or endanger anyone;
• misrepresent your identity, qualifications or WWCC status;
• take payment or bookings off-platform to avoid fees or safety checks;
• make your own recording of a session, or share the platform’s recording of one, without everyone’s consent — the platform’s own recording of online lessons (section 7) is separate and consented to at booking; or
• use the platform for anything unlawful.

Breaking these rules can lead to suspension or removal, and, where relevant, a report to the authorities.

TutorForAll provides a library of ready-to-run learning resources. Tutors can pick materials to run sessions, and students can access them too. Premium resource packs are available on top of the free library; founding tutors get premium access at no extra cost.

Resources we provide, plus the TutorForAll name, logo and site, belong to us or our licensors. You may use platform resources for your own learning or teaching on the platform, but not resell or redistribute them. Tutors keep ownership of materials they create and grant us a licence to host and display them for platform use.

We handle personal information in line with the Australian Privacy Principles. Accounts, bookings, payment records (through Stripe), online-lesson recordings (section 7) and documents — including Working with Children Check documents and certificates — are stored on the learning platform under access controls. Our Privacy Policy explains what we collect, how we use and protect it, how we handle children’s data, and how to make a request.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those guarantees.

Beyond what the law guarantees, and to the extent the law allows: we provide the platform on a reasonable-care basis and are not responsible for the actions of tutors, students or families, for the content or quality of an individual tutor’s teaching, or for losses outside our reasonable control such as internet outages. Where our liability can lawfully be limited, it is limited to re-supplying the service or refunding what you paid for the relevant booking.

You can close your account at any time by contacting us. We may suspend or remove an account for breaking these Terms — for example, a tutor without a valid WWCC taking minor bookings, misrepresentation, unsafe conduct, or non-payment. Amounts already owed still need to be settled, and the safety, payment and liability clauses continue to apply after an account closes.

We may update these Terms as the platform grows or the law changes. The current version lives on this page; where a change is significant, we will let account holders know. Continuing to use TutorForAll after an update means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction. You agree to raise any issue with us first so we can try to sort it out directly.

Questions about these Terms? Email hello@nswedu.com.au or use the contact page. We are NSW Education Institute, operating TutorForAll from New South Wales, Australia.