Terms of Service

TutorForAll is a learning platform with resources for independent study and optional support from independent tutors. The Other subject areas page lists school, university and adult learning, languages, sport, the arts and life skills. Available content and tutors vary by subject, level and location.

What we do:

• host tutor profiles and let you search and book them;
• take payment securely and pass the tutor’s share on to them;
• provide learning resources for independent study, with current coverage shown on Browse subjects;
• set and enforce safety rules, including our child-safety requirements; and
• run a scholarship program, funded by donated teaching hours, so eligible students can learn at no cost.

What we do not do:

• We do not employ tutors. Tutors are independent contractors who operate their own tutoring services. They set their own rates and decide which bookings and teaching areas they accept.
• We do not supervise sessions. We are not present during lessons, online or face-to-face, and we do not deliver the tutoring ourselves.
• We do not guarantee results. We verify tutors and provide the tools, but learning outcomes depend on the tutor, the student and their participation in learning activities.

Four roles use the platform:

• Students — learners of any age, from school children to adults.
• Parents and guardians — who book and follow a child’s progress through their own login.
• Tutors — independent contractors who teach through the platform.
• Supporters — tutors who give teaching hours to the scholarship program.

These Terms apply to everyone. Some clauses apply to a specific role and say so.

An account is required to use the platform’s booking, teaching and payment services. When creating an account, you agree to:

• give accurate information and keep it up to date;
• keep your login details private and not share your account; and
• tell us promptly at hello@nswedu.com.au if you think your account has been accessed without permission.

You must be at least 18 to hold your own account. A student under 18 uses the platform through a parent or guardian, who accepts these Terms on their behalf and is responsible for the account. You are responsible for activity that happens under your account.

Tutors join TutorForAll as independent contractors, not employees. If you tutor through the platform, you agree that you:

• run your own tutoring business and are responsible for your own tax, insurance and legal obligations;
• hold and quote a valid Australian Business Number (ABN) — a current ABN is a condition of applying to tutor and of remaining listed on the platform;
• complete our vetting before you are listed — this includes identity and qualification checks and, for anyone teaching minors, a valid Working with Children Check (see section 6);
• build and keep your profile accurate — your qualifications, subjects, rates, modes and availability;
• teach only in the areas you are genuinely qualified and competent to teach; and
• meet our safety rules and behave professionally with students and families.

You set your own rates (see section 8). The platform fee is deducted from each booking, and the remaining tutor share is paid through our payment processor, subject to the payment terms in section 8. Because you are an independent contractor, you are responsible for the tutoring you deliver, and you agree to cover claims that arise from your own conduct or breaches of the law.

Tax and withholding: you are not our employee, so no tax is withheld from your payments — you receive your share of each booking in full and account for your own income tax and, where registration applies, GST. Payments are made against your quoted ABN. Where a supplier does not quote a valid ABN, Australian law requires the payer to withhold 47% of the payment; a current, quoted ABN is therefore a condition of receiving payouts on the platform.

If you book tutoring, you agree to:

• give accurate information about the learning you are booking;
• attend lessons on time and treat your tutor with respect;
• pay the tutor’s advertised rate at booking, unless the session is an eligible free first lesson or is scholarship-funded; and
• for any session with a student under 18 — online or face-to-face — make sure a parent or guardian adult is present for the whole session (see section 6).

We help you find and book a tutor, but the tutoring itself is provided by that independent tutor. To report a problem with a tutoring service, contact hello@nswedu.com.au for assistance resolving it.

Some of these child-safety rules are built into how booking works.

• Working with Children Check: a tutor must hold a valid, verified Working with Children Check before they can take any booking with a student under 18. A tutor whose check is missing or expired is blocked from minor bookings.
• A guardian must be present for every session with a minor: every session with a student under 18 — online and face-to-face alike — requires a parent or guardian adult to be present for the whole session. You confirm this at booking, and it is shown again in your confirmation and to the tutor. A tutor may end a session if no guardian is present.
• Reporting: raise any safety concern at hello@nswedu.com.au. Safety concerns are handled by a person, and we act on them — including suspending accounts and, where required, reporting to the authorities.

These rules do not replace a parent or guardian’s own judgement and supervision. We are not present at sessions and are not a substitute for guardian presence.

Online lessons are not recorded. Face-to-face lessons are not recorded.

If that changes, this page, the safety page and the booking form will say so first, and you will choose for each online lesson whether to record it. For a student under 18 the parent or guardian chooses. Nobody is recorded without agreeing to it, as the Surveillance Devices Act 2007 (NSW) requires.

• Tutors set their own rates. Each tutor keeps a rate card that can vary by subject, level, session format and mode (online or face-to-face).

  The platform minimums are A$30 per hour for one-to-one lessons and A$15 per student per hour for group places (small groups of 2–5 students, large groups of 6–15); we show new tutors a suggested range to guide them. Group rates are per student — a family pays the per-student rate for their student’s place. The rate you see on a tutor’s profile is the rate you pay.

• Our platform fee is a share of each booking, deducted from the tutor’s rate — you are not charged a separate fee to browse or book. The fee declines as a tutor delivers more hours in a calendar month:
  • 0–20 hrs / month — 20% platform fee
  • 21–50 hrs / month — 15% platform fee
  • 51+ hrs / month — 12% platform fee
• Prices are shown in full before you confirm. Families see the total they pay: the tutor’s advertised rate, with nothing added at checkout. Tutors see the full breakdown of the rate, the platform fee and their share in their own dashboard.
• Payments run through Stripe. Card details are handled by Stripe, our payment processor — we never store your full card number. Payments are in Australian dollars.

• Your payment is held until the lesson is delivered. When you book, we charge the price and hold the funds securely. A lesson is confirmed when you and your tutor both confirm it went ahead, or when the platform’s online classroom record confirms it. If your tutor has marked the lesson complete and you do nothing within 3 days of the lesson, and no dispute has been raised, it confirms automatically.

  Your tutor is paid only after a lesson is confirmed: they request payment, and it clears 5 days after the request. A lesson that did not happen is refunded in full, whatever the cancellation window. If a dispute is raised, lesson confirmation and tutor payment are paused until the dispute is reviewed.

• Free first lessons. A student’s first lesson with a tutor they have not booked before is free. This applies across the platform; it is not something an individual tutor opts into. Limits apply to how many free lessons a student may take in one subject and in total, to support an initial assessment of suitability. A free lesson carries no payment: nothing is charged, held or owed for it.
• The tutor bears the payment fees, not the family. The price you pay is the tutor’s rate — nothing is added at checkout. Stripe’s processing fee and any payout fee come out of the tutor’s share, along with our platform fee; they are not charged to you.
• GST: we are not currently registered for GST, so our fees do not include a GST component. If that changes, we will show GST clearly and update these Terms.

TutorForAll plans 1,000 platform-funded resource awards for learners in Australia. These are separate from tutor-donated lesson scholarships. For each awarded tutor lesson, the tutor gives their time, the family pays nothing, and we waive our platform fee and give that learner free access to learning resources beyond the 1,000 awards. We do not accept money donations towards scholarship places.

• A donated hour is given, not bought. The tutor who donates an hour is not paid for that session, and the family is not charged for it. Each award states how many sessions it covers before anyone accepts it.
• A pledge is a commitment of time, not a payment. No money changes hands when hours are pledged or taught, so there is nothing to refund.
• Donations are not tax-deductible. NSW Education Institute is a for-profit business and is not a registered deductible gift recipient, so it cannot issue a tax-deductible receipt for a donation of any kind.
• Scholarship eligibility and selection are described on the scholarship page.

A booking is a commitment between you and your tutor, taken through the platform. Your payment is held from the moment you book and is paid to your tutor only after the lesson is confirmed (see section 8). Cancellations and refunds work as set out below. Nothing here limits your rights under the Australian Consumer Law:

• Cancel 24+ hours ahead: a full refund of the amount paid for the booking.
• Cancel less than 24 hours before the lesson, or do not attend: a 50% cancellation fee applies, because the tutor reserved the lesson time, and the remainder is refunded. We use discretion for genuine emergencies such as illness.
• If the tutor cancels or does not deliver the session you paid for, you receive a full refund with no penalty to you, or we assist with rebooking.
• If a session is not of acceptable quality, contact us for assistance obtaining a remedy under the Australian Consumer Law.
• Refunds are made to your original payment method, usually within 5–10 business days.

Session bundles. Session bundles are not offered. Every booking is a single session, paid per session.

Disputes. You or your tutor may raise a dispute about a lesson. Raising a dispute pauses automatic confirmation and any tutor payment for that booking until the dispute has been reviewed. We may release the payment to the tutor, refund you, or agree a fair split, and we will explain the outcome. Nothing here limits your rights with your own bank or card issuer.

To cancel, request a refund or raise a dispute, use your account or email hello@nswedu.com.au.

When you use TutorForAll, you agree not to:

• harass, bully, discriminate against or endanger anyone;
• misrepresent your identity, qualifications or WWCC status;
• take payment or bookings off-platform to avoid fees or safety checks;
• make or share your own recording of a session without everyone’s consent — platform lessons are not recorded (section 7); or
• use the platform for anything unlawful.

Breaking these rules can lead to suspension or removal, and, where relevant, a report to the authorities.

TutorForAll provides learning resources for independent study and tutor-supported lessons. Browse subjects lists the lesson collections. Access to resources is separate from a tutor booking and depends on the access granted to your account.

Existing free resource access is not automatically converted to a paid membership. Any paid resource offer must identify its price, included access, billing period and cancellation conditions before you accept it. Creating an account or booking a tutor does not authorise a resource subscription.

Resources we provide, plus the TutorForAll name, logo and site, belong to us or our licensors. You may use platform resources for your own learning or teaching on the platform, but not resell or redistribute them. Tutors keep ownership of materials they create and grant us a licence to host and display them for platform use.

We handle personal information in line with the Australian Privacy Principles. Accounts, bookings, payment records (through Stripe) and documents, including Working with Children Check records and certificates, are stored under access controls. Platform lessons are not recorded (section 7). Our Privacy Policy explains what we collect, how we use and protect it, how we handle children’s data, and how to make a request.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those guarantees.

Beyond what the law guarantees, and to the extent the law allows: we provide the platform on a reasonable-care basis and are not responsible for the actions of tutors, students or families, for the content or quality of an individual tutor’s teaching, or for losses outside our reasonable control such as internet outages. Where our liability can lawfully be limited, it is limited to re-supplying the service or refunding what you paid for the relevant booking.

You can close your account at any time by contacting us. We may suspend or remove an account for breaking these Terms — for example, a tutor without a valid WWCC taking minor bookings, misrepresentation, unsafe conduct, or non-payment. Amounts already owed still need to be settled, and the safety, payment and liability clauses continue to apply after an account closes.

We may update these Terms as the platform grows or the law changes. The current version is published on this page; where a change is significant, we will let account holders know. Continuing to use TutorForAll after an update means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction. You agree to raise any issue with us first so we can try to resolve it directly.

For questions about these Terms, email hello@nswedu.com.au or use the contact page. We are NSW Education Institute, operating TutorForAll from New South Wales, Australia.