What we collect, and how we protect it.

This policy explains how TutorForAll, operated by NSW Education Institute, handles your personal information. It covers this website and the learning platform, where accounts, learning activity, bookings, payments and documents are managed.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy is not legal advice, and we may update it as the platform grows.

The website includes forms for account registration, tutor applications, bookings, enquiries, scholarships and teaching-hours pledges. Each form identifies the information it asks for.

Depending on the form, this can include contact and account details, learner and guardian information, tutor experience and qualifications, ABN and child-safety details, uploaded documents, booking choices, messages and declarations.

Information submitted through these forms is used to provide the requested service, review the application, manage the account or booking, or respond to the enquiry. Payment details are handled by Stripe as described in Part 05.

The hosting provider keeps technical access logs, such as IP addresses and requested pages, for security and reliability. These records are kept only as long as needed for those purposes. Scholarship applications are described in Part 10.

When you use TutorForAll to learn, teach, book or pay, the learning platform collects what it needs to run the service:

• Account details — name, contact details, role and login.
• Learning information — study level, subject or concept choices, goals, available study time, learning plans, practice responses and progress records. Assessment records are created when an assessment is available and attempted.
• Profile information — for tutors, your qualifications, subjects, rates, availability and profile description.
• Booking and lesson records — booking participants, lesson details, dates and progress notes.
• Payment records — handled by Stripe (see Part 05); we keep the record of a payment, not your full card number.
• Documents — including Working with Children Check documents, identity and qualification certificates, held in a secure vault on the platform.
• Lesson recordings. Online lessons are not recorded. If that changes, we will say so here, on the safety page and at booking, and you will choose lesson by lesson.

We collect this information to provide learning resources, record learning activity, manage bookings and payments, review tutor applications, meet safety and legal obligations, and respond to support requests.

A student under 18 uses TutorForAll through a parent or guardian, who sets up and manages the account and follows progress through their own login.

We collect the minimum needed to arrange safe tutoring, and we treat a child’s information with extra care. Working with Children Check documents and certificates are held under access controls and kept only as long as we need them for safety and legal reasons. A parent or guardian can ask to see, correct or remove their child’s information at any time.

Payments run through Stripe, our payment processor. When making a payment, your card details are transmitted directly to Stripe over an encrypted connection — TutorForAll never sees or stores your full card number. Stripe manages the card-payment information under its security arrangements.

Stripe processes your payment information under its own privacy terms. We receive the record that a payment succeeded, so we can confirm your booking and pay your tutor.

Personal information on the platform is stored under access controls, so people only see the information required for their role. Sensitive documents, such as WWCC records, are held in restricted storage with an audit trail.

We use encryption in transit, keep information only as long as we need it, and dispose of it securely after that. No system is perfectly secure, but we take reasonable steps to protect your information and will tell affected people if a serious breach occurs, as the law requires.

We do not sell your information. We share it only where it is needed to run the service:

• with your tutor or the family you are matched with, to arrange and run a booking;
• with Stripe, to take payment;
• with service providers who host and support the platform, under confidentiality;
• and where the law requires it, or to keep someone safe.

This website uses a secure booking-session cookie and browser session storage to support account access and payment-status checks. The learning platform uses session cookies to keep users signed in. This website does not currently run advertising trackers or analytics scripts. Payment services may use their own cookies under their privacy terms.

Reading settings you choose (text size, spacing and motion) are kept in this browser's local storage, are never sent to us, and can be cleared from your browser. Short-lived session storage also records that a page's opening animation has played.

If non-essential cookies or analytics are introduced, this policy will be updated before they are used.

You can ask what we hold about you, ask us to correct it, or ask us to delete it where we are able to. Parents and guardians can make these requests for their child. Email hello@nswedu.com.au to request assistance.

If you are not happy with how we have handled a privacy request, you can contact the Office of the Australian Information Commissioner (oaic.gov.au). This policy is issued by NSW Education Institute, operating TutorForAll. See also our Terms of Service.

Scholarship applications include information needed to assess eligibility. The form collects:

• your name and email address,
• the student’s first name and year level,
• the eligibility category you select, and
• any additional information you provide about your circumstances, and your declaration.

We use these details only to assess eligibility for the scholarship program and to contact you about your application. Access is restricted to the team responsible for the scholarship program. These details are not sold or shared for marketing. We keep them while your application is active, plus our records of awarded places. You can ask us to show, correct or remove them at any time via hello@nswedu.com.au.

Before an awarded place starts, we ask to sight evidence for your category, such as a concession card. We record the basis for confirming eligibility and the reviewer responsible. We do not keep copies of documents, and we never store card numbers.