Questions and answers.
Choose a topic for account, learning and payment help. Each answer links to the next step.
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Choose a topic for account, learning and payment help. Each answer links to the next step.
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Lessons and practice happen on the learning platform. Once tutor bookings open, a tutor lesson is online or in person, as booked, and its platform page gives the joining details and any notes your tutor shares.
A computer or tablet with an internet connection opens the learning platform. Check each activity’s equipment and input requirements. Online tutor lessons also need suitable audio and video equipment.
The Curriculum lists TutorForAll lessons by subject and year. Each collection names its curriculum source, and learners can open the lessons available for their level.
Not yet. Matched age-appropriate and professional lesson views are still being built. Check the lesson for the views and printable editions currently available at that level.
Routes cover Year 3 groups, Year 5 fractions, data and chance, Year 7 integers, and Year 6 selective-entry area. Each has 20 questions and needs a saved goal and current learning access. Full NAPLAN, selective and scholarship packages remain unbuilt.
After registration, use the account email to set your password, then select Log in. Your private family or student page is separate from your learning-platform sign-in. Keep its link private.
No. Sign in with the email you registered. If you cannot get in, use Forgotten password on the learning-platform login page. If you are unsure which email is on the account, contact support instead of creating another record.
Use the forgotten-password option on the learning-platform login page and enter your registered email address. Request a new link rather than registering again. If the email does not arrive, check spam and contact support.
No. An account lets you record your learning goals, level and study time. Complete lesson access depends on the learner’s subject entitlement. Public lesson previews are available without purchasing.
No. A saved lesson position shows where to continue, not whether the concept is mastered. Where a separate check is available, its result can provide evidence. Use feedback and later practice to revisit gaps.
A parent or guardian creates the account and adds the child. Adult self-registration is for people aged 18 or over. Use your own email address for family account messages.
They create their own account through the adult learner option, even while still at school. They can select Year 12 in their learning profile after registering. Do not add an adult as a child on the family form.
A learner under 18 who attends university cannot use the current form. Self-registration is for adults; the family form lists only school years. Contact support before registering. Do not choose an inaccurate age or year level.
Yes. Parents and guardians use their own account, linked to each learner. It shows each learner’s place in each lesson and any notes a tutor records.
Yes. Add each child separately when registering your family. Your private family page lists current learner links and their IDs. Check which learner a subscription covers before purchasing; a family account does not grant every child paid access.
Open your private family page to check current learner links and pending requests. Contact support if a record is missing or incorrect. Do not create another child record to work around a linking problem.
Use Contact to request a correction to a learner’s name, year level or account email. Give the learner ID and describe the change. Do not create another learner record, send identity documents or include a private account link.
Yes. Nothing on the learning platform depends on where you live.
A tutor lesson can be booked once tutor bookings open and an approved tutor has suitable times. The tutor directory shows who can be booked.
Yes, if you are 18 or over. Choose Adult learner on the registration form and use your own email address. Your student page shows your student ID and any family-link requests for you to accept or decline.
No. Registering an interest does not create a course or confirm that complete lessons are available. Browse the subject and level you need, and ask about any missing content before choosing paid access.
Give the family your student ID and account email only if you want a link request. Check your private student page to accept or decline a request. Contact support if you see a link you did not expect.
No learning subscription can be bought yet.
Check Pricing to see whether any plan is available. A listed price does not mean that checkout is open. Creating a free account does not charge you or start a subscription.
Pricing explains the offered billing periods and links to the Terms. Read the renewal and cancellation details before agreeing to a subscription. Check the learner and subject coverage too.
Do not pay again. Check the account, learner and subject, then contact support with the payment date and receipt reference. Do not send card details, passwords or private account links.
No. Returning from checkout does not confirm payment. On your subscription page, refresh the account and check its status, learner and subject. Lessons open after payment is confirmed. If you were charged but access is missing, contact support.
If your account has a billing profile, open Your learning subscription and select Manage payments and renewal. The secure portal shows invoices and payment options. If that button is missing, ask support how to reach your billing records.
Open your subscription account. If it shows Pay outstanding invoice, use that option rather than starting again. If you see a charge or no way to resolve it, contact support with the receipt reference. Never send card details.
Read the Terms and contact support with the payment date, receipt reference and reason for your request. A request does not itself confirm a refund. Never include full card details.
Tutor bookings are not open yet.
Browse the Curriculum for lessons. Once bookings open, an authorised tutor can add suitable class kit activities to a booked lesson. An application alone does not grant access to a learner’s teaching material.
No. Submitting an application does not make you bookable, give you access to learners or enable payouts. Follow the application status instructions and complete any requested checks before teaching through the platform.
No. The Lab practicals need an active authorised tutor or teacher account. An application alone does not open the catalogue. Check your application status and use your teaching account once educator access is active.
Open the private status link in your application email. It shows the current stage and any requested information. If the email is missing, contact application support with your application reference. Keep the status link private.
Yes, if your tutor account is active and you are 18 or over. Use Set up your learner seat on the subscription page. It keeps your tutor login and access. Check Pricing for subscription availability.
Not for every subject or skill. Give your highest relevant qualification and describe your teaching experience in the application.
Applicants send their details and documents through the application form. A tutor is listed only once verified.
Stripe processing fees, and any payout fees, come out of the tutor’s share. They are not added to the family’s price. The tutor dashboard shows the booking amount, the fees and the earnings.
Yes. Tutors work as independent contractors and quote a valid ABN; the platform’s Terms state the withholding requirements where a valid ABN is not provided.
The giving page says who can give and how.
The platform plans 1,000 total learning-resource awards for eligible learners in Australia. Tutor-donated lesson awards are separate and include additional free learning resources. Resource-award applications are not open yet.
No. The 1,000-award cap applies only to platform-funded learning-resource awards. Access included with a donated tutor award is additional and does not reduce that pool.
The tutor gives their teaching time, the learner pays nothing, and TutorForAll waives its platform fee. No card payment is created for that lesson. Booking opens only when an award and reserved teaching time are available.
The donated-tutoring form accepts applications and the scholarship page shows whether a place can currently be offered. Resource-award applications are not open yet.
No. Only approved tutors can pledge teaching time at present. We do not accept money gifts for this program, and giving teaching time is not tax-deductible.
Six complete Concept Studio demonstrations in maths and science, Kindergarten to Year 12, are free without signing in. Others need a learning subscription or active site administrator access. Tutor status alone does not grant access. Contact support if access fails.
No. A demonstration lets you explore an idea with an on-screen model. Read its explanation, assumptions and controls, then open the linked lesson if you have access. A model may simplify the real world.
Not for every concept yet. Published demonstrations show their year range and controls, but matched age-appropriate learner and full teaching views are still being built. Check a demonstration before using it with a learner or class.
The Lab helps authorised tutors and teachers prepare practical demonstrations with real materials and safety guidance. Students cannot browse it. Concept Studio uses on-screen models: six full demonstrations are free; other demonstrations need a subscription or active site administrator access.
Open the lesson and use Lesson workbook (PDF) where available. Public previews have a Print layout for browser printing or saving as PDF. Downloads follow the lesson’s access rules; complete printable editions are not yet available for every lesson.
Not yet. Available workbooks may offer a copy with practice answers when review access allows. A complete tutor edition with step-by-step teaching guidance beside every question is still planned. Use only the options shown for the lesson.
Open the online lesson to check the question. If the workbook still looks wrong or a visual is missing, report the lesson title, year and question number through Contact. Do not guess or include a child’s private details.
No. Save the PDF file to keep responses typed into it. Work written or typed on a downloaded workbook is not submitted to the platform automatically. Follow the lesson’s review instructions for any paper work.
Check spam and confirm the address you entered. If registration showed an error, keep the error message and contact support. Avoid repeated registrations, and never share your password or private account link in a support message.
Confirm the learner account and subject access, then try again. If the lesson still will not open, contact support with its title, subject and error shown. Do not send passwords or private account links.
Send support the lesson title, year level, question number and the steps you used. Describe what appears wrong. Leave out account links and information that identifies a child.
For account, payment or technical help, Contact opens your email app; you still need to send the message there. The general enquiry form saves a message and shows its result on screen. It sends no confirmation email.
The Privacy policy explains the records collected and how to request access or correction. Use its contact route for account-data questions. Keep private account links, passwords and children’s documents out of public messages.
Use the reporting route on the Safety page. Account and billing questions can go through Contact. Do not post a learner’s identifying details in a public review or discussion.